FAQ – ela Handbags

Canada

We offer Free Shipping on all orders over $80 shipped within Canada.

For orders under $80 – shipping to Ontario is $10; shipping to British Columbia, Alberta and Northwest Territories is $14; shipping to all other provinces is $12.

United States

We offer Free Shipping on all orders over $80 shipped within the US.

A flat $15 shipping fee applies for all other orders shipped to the US

Canada

Ontario: 1-3 business days
Other Provinces: 3-7 business days

Please note an additional 1-3 business day processing time is required before orders are shipped (this does not include weekends) – the shipping speed on your order reflects how quickly the selected postal service delivers the package to you once the order has been processed.

United States

Transit times to the US is 3-7 business days.

Please allow 1-2 business days for processing. All shipping services used by ela provide a tracking number.

A pre-order is an order for an ela product that has not yet arrived at our warehouse. These items have a future estimated ship date at the time of purchase. Once your pre-order item has arrived at our warehouse facility, your order will be processed and shipped, and you will receive a shipment tracking number.

Estimated shipping times once your pre-order has shipped can be found by visiting Shipping and Returns.

Kindly note that this estimated ship date is subject to change in the event that there are unforeseen delays in the items arriving at our warehouse.

In the event a pre-order shipment is delayed beyond the initially provided estimated ship dates, we will inform you right away.

ela wants you to be completely satisfied with your purchase. Please let us know within 14 days of receiving your package if you would like to make an exchange by contacting customer care at info@elahandbags.com – our team will then provide you with exchange instructions.

You can also find further exchange instructions by visiting our Shipping and Returns page.

If you would like to add hot-stamp foil monogramming to your order, simply hit "Add Monogram" on the product page of the item you would like to purchase, and you will then be directed to input your letter(s) and colour choices. Kindly note there is an additional $28 fee for monogramming.

Color options: Gold and Gunmetal

Letter options: 1 to 3 letter(s)

Timing: Monogramming requires an average of 2-3 weeks of additional processing prior to the order shipping. If you are ordering with a specific delivery date in mind, kindly reach out to info@elahandbags.com and our team will be able to provide the most up-to-date information regarding current monogramming turn-around times.

We do our best to accommodate monogramming requests after an order has been placed or delivered, however, we cannot guarantee this will be possible:

My Order Has Been Placed But Is Not Yet Delivered: If you would like to add monogramming to an order that is currently processing (has already been placed but is not yet delivered), please reach out to info@elahandbags.com with your order number, the letter(s), and the colour you would like monogrammed. Our team will then be able to provide more insight into whether the item can be held for monogrammed.

I Want An ela Bag I Already Own/Have To Be Monogrammed: If you would like to add monogramming to an ela bag you already have, please reach out to info@elahandbags.com for further details. Kindly note that you will be responsible for returning the bag to our offices for monogramming.

Shipping & Pre-orders

Returns & Exchanges

Product & Monogramming

Discounts & Other Questions